Terms and Conditions
General Conditions of Sale and Use of the Website
The conditions described in this document are those applicable to the use and purchase of products through the MAXIMOLAS website (www.maximolas.com), containing the necessary information for this purpose.
Access, browsing, use, and making purchases through the website www.maximolas.com imply knowledge and acceptance of the terms contained in these conditions.
These conditions may be subject to change by unilateral decision of Neolar Lda., owner of the Maximolas brand, with those in force at the date of product acquisition being applicable to the Consumer.
Consultation of the current General Conditions of Sale and Use of the Maximolas Website is recommended before making any online purchase. The prior and periodic reading of these conditions is the responsibility of the User.
A User is considered to be the person who accesses, browses, or uses the services available on the website www.maximolas.com either for information purposes or for purchasing products.
The User undertakes to use the website only to make legally valid inquiries and orders, expressly authorizing NEOLAR Lda. to cancel any false or fraudulent purchases, as well as to suspend or cancel a User's access account, should fraudulent acts, data, or information be detected in the use of the service.
The User may not place an order without providing all the required information for that purpose. Such information will be subject, where applicable, to the Privacy Policy of NEOLAR LDA., the entity responsible for Maximolas.
By placing an order through the website www.maximolas.com, the User declares and guarantees that they are over 18 years old and are legally capable of entering into contracts.
ABOUT THE SUPPLIER
For the purposes of the contract for the purchase of products through the website www.maximolas.com, the supplier is considered to be Neolar Lda., legal entity no. 500 969 906, headquartered at Rua Central Torre da Madureira 179, 4580-282 Paredes, with a share capital of 330,000.00 Eur.
For any information, you may contact customer support, on business days between 9:00 am and 5:30 pm, via the email address information@maximolas.com
ABOUT THE ONLINE STORE
The products advertised on the website www.maximolas.com are marketed by Neolar Lda. within the scope of its commercial activity. All orders for Maximolas products are subject to their availability.
The images used for product communication, on www.maximolas.com and other digital channels, are merely illustrative, and there may be a difference between the colors in the image and those of the product. The images used for product communication may also contain items with a purely decorative function, not being available for sale.
CONCLUSION OF THE CONTRACT
The information contained in these conditions and on www.maximolas.com does not constitute an offer to sell, but rather an invitation to contract. No purchase contract is considered to exist until there is express acceptance of the order placed by the User by Maximolas.com.
PRICES AND CAMPAIGNS
The price of each product may vary depending on the campaigns currently running and their respective duration.
In this sense, the price of the product is that which appears on the domain www.maximolas.com on the date the order is placed, except in case of obvious error.
The price presented as the product price already includes V.A.T. (Value Added Tax), meaning it is presented as R.R.P. (Recommended Retail Price) and does not include costs with order transport, or others (customs clearance).
The prices presented are valid for the online store.
Maximolas.com reserves the right to make, at any time and without prior notice, the changes it deems necessary to the online store, being able to update, even daily, the products and prices based on new arrivals and campaigns that may arise. Nevertheless, such changes will not affect orders already placed at the time the changes are introduced.
PLACING ORDERS
User Registration
Placing orders on the Maximolas website is dependent on the User's prior registration on www.maximolas.com, with the completion of all mandatory fields identified therein. It is essential to have an email account to place orders in the online store.
With this registration, you will be creating your personal account in the domain www.maximolas.com, through which you can place orders, track their status, or carry out operations related to your purchase.
The correct completion of the registration fields is the sole responsibility of the User, and Maximolas.com does not bear any cost or assume any responsibility arising from error, mistake, or omission in filling out the registration and/or order placement fields and/or arising from fraudulent purchases made by third parties using User data.
Placing an order
To place orders access www.maximolas.com, select the online store and then:
- Select the products you wish to purchase and add them to the shopping basket;
- When you have finished your selection, select the Checkout option in the shopping cart menu;
- Associate your selection with your personal account by entering your login;
- Fill in the remaining mandatory fields;
- Select the desired delivery method;
- Select the payment method for your order;
- The User may choose the payment method that is most convenient for them from the selection presented – e.g., Visa, Mastercard, Maestro, MB, Client Card, Mbway, among others, without affecting the value of their order;
- Confirm the order, by confirming the order you are accepting the sales conditions of the website www.maximolas.com.
- After concluding your order, you can print a summary of it. Additionally, you will receive an automatic email containing this information.
- The processing of the order will await the completion of your payment.
- The final invoice will accompany your order and will be processed by Neolar Lda.
Note that the providers or issuers of the available payment methods may establish security policies and anti-fraud measures that impose specific rules for accepting the payment order, under penalty of rejecting the operation. Maximolas.com is unaware of the establishment of these rules, so we advise you to check the conditions of the operation before making your selection
ORDER PROCESSING AND REFUSAL
Once the payment associated with the order has been made, we will proceed with its processing.
Maximolas.com reserves the right to refuse the order in case of:
- incomplete information provided at the time of placing the order or creating the personal User account
- incorrect billing information, in case of suspected fraud, and in other cases provided for throughout these conditions.
In these situations, the User will receive, via the email address associated with their order, information about the order cancellation and its causes.
All orders are subject to confirmation of product availability.
In case of difficulties in supplying products or if the product is out of stock, the User will receive, to the email address associated with their order, information about the temporary or definitive unavailability of the product, being able to choose another item or a refund of the amount paid at the time of the order, within 30 days, counted from the communication of unavailability.
The refund of amounts will be made by bank transfer, and the User must provide the necessary data for this purpose when contacted. Such refund does not imply any costs for the User.
ORDER CANCELLATION BY THE USER
The user may proceed with the cancellation of their order, by sending, as soon as possible, an email to the address information@maximolas.com, indicating the reason for the cancellation and the order number or attaching/forwarding the order confirmation email.
After receipt of the request by our services, the feasibility of the order cancellation will be confirmed, as required.
WARRANTY
The products sold on maximolas.com are produced in Portugal according to European standards and the company is ISO9001:2015 certified by Bureau Veritas.
PROMOTIONAL CODES (VOUCHERS)
The Maximolas voucher consists of a promotional code with limited validity, assigned by maximolas.com and made available through its domain with a specific value, which can be discounted on purchases made through the online store.
Whenever there is a campaign in effect on the website, its specific conditions, such as User eligibility, duration, exclusions, among others, will be duly detailed on the respective campaign page.
CHANGES
Maximolas.com may, at any time and without prior notice, modify these conditions or introduce new conditions through their respective publication on its domain.
The validation of the order request will signify the User's acceptance of the sales conditions in force on the date of order validation.
EXCLUSION OF WARRANTIES AND LIABILITY
Regardless of the rigor applied in updating the domain maximolas.com, it is possible that involuntary errors may exist in the information presented about the products, for which maximolas.com reserves the right to cancel the User's order, should this occur.
The maximolas.com will only be held responsible for any damages that the User may suffer as a result of the online sales service when these are attributable to wilful misconduct on the part of maximolas.com, and the User acknowledges and accepts that the use of this service is carried out under their entire responsibility and risk.
The maximolas.com is not responsible for the content and materials provided on other websites, over which it has no control, and therefore expressly declines any responsibility for any damage or loss resulting from their use.
For all stages of accessing the online page maximolas.com, the order process, delivery, Customer Support service or subsequent services, it only assumes an obligation of means. Consequently, the responsibility of maximolas.com cannot be extended to all inconveniences or damages inherent to the use of the Internet network, namely a break in service, an external intrusion, or the presence of computer viruses or any act qualified as force majeure, in accordance with applicable legislation.
Furthermore, maximolas.com will not be responsible in case of delay in fulfillment or non-fulfillment of any of the assumed obligations, as long as it is due to events that are outside our reasonable control, causes of force majeure, which include any act, event, omission, or unpredictable accident, outside our reasonable control or beyond the will of maximolas.com, thus making the timely fulfillment of the obligations arising from this contract impossible.
The obligations will be suspended during the period in which the “force majeure event” persists, with maximolas.com having an extension of the deadline to fulfill the aforementioned obligations for a period of time equal to the duration of the “force majeure event,” without having to pay, by maximolas.com, any indemnity, compensation, or any other amount, for any reason whatsoever, undertaking all reasonable legal means within its reach to cease the “force majeure event,” or that allows it to find a solution that enables the fulfillment of its obligations.
INTELLECTUAL PROPERTY
The Neolar is the owner of the Maximolas brand and intellectual property rights, namely industrial property, trademarks, designs, copyrights, and related rights of the content published on the domain maximolas.com that is not externally supplied and duly identified as such, either directly or through an exclusive exploitation license, as well as the products marketed here, which constitute intellectual and creative works specifically protected by various branches of intellectual law, commercial norms, competition, and other applicable legislation.
Each unauthorized use by third parties of the mentioned intellectual property rights, in any context and for any functionality, will be subject to the legally foreseen and applicable consequences. The use of the domain content is only permitted for personal use. No part of the domain may be reproduced for sale or distribution for commercial gain, nor may it be modified or incorporated into any other work, publication, or web domain.
INTEGRALITY
In the event that one of the clauses of this document is declared null by a change in legislation, regulation, or by judicial decision, it should in no case affect the validity and fulfillment of all other provisions of these General Conditions of Use and Online Sale.
PROOF
Computer records, kept in the computer systems of maximolas.com, under reasonable security conditions, will be considered as proof of communication, orders, and payments made.
The archiving of transactions is carried out in a way that corresponds to a faithful and lasting copy.
ACCESS TO THE ONLINE PAGE
Access to all or part of the maximolas.com page may be suspended by simple decision of Neolar Lda., in case of force majeure, computer or technical difficulties, difficulties associated with the structure of telecommunications networks, blocking of telecommunications networks, strike, state of national or local emergency, bad weather, this list not being exhaustive.
Likewise, access to the page may be interrupted at any time, without prior notice, for maintenance reasons.
The page is susceptible to modifications and evolutions, including at the level of functionalities, which may occur at any time and without any prior notification and without the user being able to claim any type of damage.
HYPERLINKS
The internet page maximolas.com may contain hyperlinks to other independent third-party pages (linked pages).
The linked pages are provided exclusively for the convenience of our users and are not under the control of maximolas.com.
The maximolas.com is not responsible for, nor does it recommend, the content of such linked pages, including any information or materials contained therein. The User must exercise their own independent judgment regarding their interaction with these linked pages.
HYPERLINK AUTHORIZATION
The use of hyperlinks to the domain maximolas.com will only be authorized by Neolar through written authorization.
The authorization to insert a link does not imply, under any circumstances, express consent to reproduce the visual and functional aspects of this internet page, and must make it evident that it leads to an internet address of maximolas.com and that it is independent and is not united by any relationship of collaboration, association, sponsorship, labor, or any other type, to the internet page containing the hyperlink.
The creation of an environment or navigation bar over the pages that make up this site is also explicitly prohibited without prior authorization.
The hyperlink may only consist of text. For the use of images or trademarks/logos, prior authorization from Neolar must be obtained.
Any webpage that contains a hyperlink to the domain maximolas.com must inevitably respect these General Conditions of Sale and Use of the Website, and be characterized as a fair and lawful link, complying with all applicable legal provisions and the requirements of morality and generally accepted good customs.
USER/CUSTOMER SUPPORT SERVICE AND MEANS OF DISPUTE RESOLUTION
The use of the domain maximolas.com complies with these Terms and Conditions of Use and Online Sale and Portuguese law.
The User/Customer Support Service works in your interest to clarify any doubts, suggestions, complaints, or inquiries, also about the online store. For this purpose, you can use the following contacts:
- By email, to: information@maximolas.com;
- Through the form available on the website;
All rights® reserved. - MAXIMOLAS.COM
Translated from the Portuguese version by Google Gemini.
